CANCELLATION & REFUNDS POLICY

Cancellation Policy 

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We require at least 24 hours notice for cancellation or rescheduling of any appointment.

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If you cancel your appointment within 24 hours, a 40% cancellation fee will be charged, or loss of session for prepaid services. 

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We require 24 hours notice to reschedule an appointment if contraindications are present (e.g. sun exposure, fake tan, medication etc). If a client arrives for their appointment and is unable to be treated, the cancellation fee will be applied or a deduction of a pre-paid treatment will be automatically applied to cover for the time allocated to your appointment.

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Treatment Change of Mind/ Refund Policy 

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All treatment purchases are final and refunds will not be issued for change of mind.

All prepaid treatments are valid for 12 months from the date of purchase. An extension fee may be applied to extend expired prepays.

All treatments, including those that are prepaid, are not transferable to other individuals.

Clients are required to sign a treatment consent form at their first appointment, this will outline the contraindications for each treatment.